RES

Airlines are demanding a radically new way of doing business built on a fresh, innovative foundation. That's why we've built our system from the ground up using the newest technologies. Our architecture delivers unparalleled automation and lets you take full advantage of innovative merchandising opportunities.

RES offers an enhanced reservation system, improved inventory control, and an advanced departure control system. It leverages new and lower-cost distribution channels to offer greater flexibility and the same level of innovative products and services across all touch points, letting you create a superior and consistent travel experience.

“We at Air Canada are extremely proud of what we have accomplished in providing consumer choice and transparency through our variety of products and services. To take this to the next level we have partnered with ITA to develop a new reservations platform to replace the current legacy system. The new system being developed by ITA will not only allow us to develop more products and services that our consumers desire, but also allows for easier use and acceptance by our employees and consumers.”

Sean Menke

Executive Vice President, Commerical Strategy, Air Canada

Intuitive interfaces and simplified processes
RES offers more intuitive user interfaces and simplifies otherwise time-consuming and labor-intensive processes. It allows agents to process customer support requests with ease and efficiency, significantly reduces training times, and ultimately allows your employees to focus on the customer rather than the transaction.

Innovation in merchandising
RES lets you combine individual products and services into tailored customer offerings. This means greater flexibility to react to changing market conditions and the ability to take advantage of new revenue growth opportunities.

Unified customer database
Having access to real-time customer information helps your agents better understand their customers, lets you offer tailored products and services, and ensures more consistent service levels are delivered. Customers benefit from a superior and reliable airline experience at every touch point, directly increasing customer satisfaction, loyalty, and spend.

Unparalleled self-service

RES takes passenger self-service to new heights – resulting in empowered and satisfied customers. This reduces your total cost of ownership and leads to streamlined operations, fewer handling errors, and more time for your agents to spend on value-added customer service activities.

Our new reservation system allows airlines to develop deep insight into customer preferences and consistently deliver tailored products and services across all touch points. ITA Software is making it possible for the world's largest airlines to offer their customers exactly what they want, and how they want it.