Post Implementation

Near the successful conclusion of a customer implementation, ITA sets into motion a number of processes to keep things running smoothly. First, every customer is assigned a Technical Account Manager (TAM) who oversees the relationship and acts as an advocate for the customer.

Our TAM team members have strong skills in account management and problem resolution. They work to resolve problems quickly and, in the event your business requirements change, pull together the resources you’ll need to make rapid adjustments.

Additionally, customers have access to our Technical Solutions Engineering (TSE) Team to assist with more technical issues. The TSE team researches the issue, and recommends the appropriate configuration or query change to provide the desired results. The TSE team will also do on-site consulting and training to help the customer make the most efficient use of all ITA products.

Customers are supported 24x7 by the highest quality network and software operations center in the industry. Additional services include online and onsite training, detailed customer reporting, a robust library of online documentation, sophisticated bug/issue tracking databases and a customer-specific Software and Network Operations Portal (SNAP). 

 

Meet some of our Post Implementation Support team:

 

 

DARREN

Technical Account Manager

 

 

JOYCE

Technical Solutions Engineer

 

 

CARLOS

SOC Operations

Supervisor