Post Implementation

Near the successful conclusion of a customer implementation, ITA sets into motion a number of processes to keep things running smoothly. First, every customer is assigned an Account & Support Manager (ASM) who oversees the relationship and acts as an advocate for the customer.

Our ASM team members have strong skills in account management and problem resolution. They work to resolve problems quickly and, in the event your business requirements change, pull together the resources you’ll need to make rapid adjustments.

Customers are supported 24x7 by the highest quality network and software operations center in the industry. Additional services include online and onsite training, detailed customer reporting, a robust library of online documentation, sophisticated bug/issue tracking databases and a customer-specific Software and Network Operations Portal (SNAP).

 

Meet some of our Post Implementation Support team: