Implementation

Every ITA customer comes to us with the same need: To solve a pressing business problem. Success, therefore, depends on the ability of both parties to fully understand the problem and stay focused on it throughout the process.

Every project is assigned an implementation team consisting of dedicated implementation consultants and a product delivery group that includes representatives from Product Management, Engineering, QA, and Operations. Led by a seasoned Project Manager, the members of the implementation team are industry experts with deep technical and project management experience.

The team begins each project by developing a scoping document, a project charter, and a detailed project plan. The implementation team works closely with customers to assess business and technical readiness of the software as well as optimal delivery strategies. The delivery team prepares a detailed migration plan that provides for dress rehearsals and fall-back strategies. ITA also believes that testing and training are essential. Your team will prepare and execute detailed test plans for all product modules and interface software. They will work with you to establish minimum release criteria and cut-off points for testing, monitor all bugs and issues, and measure software release quality.

Whether conducting an introductory workshop or undertaking a sophisticated implementation, our team follows a methodology fine-tuned by years of real-life experience and success. Every project is a hand-in-hand partnership that we deem successful only when the customer’s objectives are fully met.

 

Meet some of our Implementation Support team:
 

 

 

PAULA

Test Engineer/ Product Specialist

 

GEOFF

 Implementation & Technical Services Director

 

 

STEFAN

Product Manager