ITA Software’s success is irrevocably tied to the success of our customers. We make every effort to ensure their success by offering the highest quality services in the industry.
The effort begins with fast and reliable implementation. With deep technology and industry experience, our team members are single-mindedly dedicated to managing your project to its target objective — on time and within budget.
Next comes our state-of-the-art hosting facilities, run by a 24x7 in-house network and systems operations center that controls, monitors, and supports every facet of your hosted application. Whatever benchmark you apply — uptime, performance, or responsiveness — our facilities and operations team consistently outpace the industry.
Once our technology is deployed, your Technical Account Managers (TAMs) and Technical Solution Engineers (TSEs) keep things running smoothly. They quickly resolve any technical problems and, should new business needs arise, work with you to determine how ITA can best address them.
ITA monitors customer satisfaction through an annual survey. ITA conducts in depth interviews with a variety of executives, business managers, and technical representatives across all our customers to provide a comprehensive picture of satisfaction with our products and services. These are the 2011 results regarding overall satisfaction with ITA services:
"Overall, how satisfied are you with the level of service provided by ITA Software?"