Technical Consultant

As a Technical Consultant, you will have the opportunity to provide outstanding customer service by effectively solving challenging customer problems, troubleshooting complex software and configurations, and gathering business requirements, technical specifications and test scenarios for new feature customer requests. Strong problem-solving, analytical skills and solution oriented personality is a must.

Responsibilities:

1. Customer Consulting and Support
• Work closely with clients to integrate with ITA products, understanding clients’ business requirements and identifying the best approach.
• Provide outstanding customer service by troubleshooting complex software issues.
• Participate in the identification and development of tools and scripts to more efficiently resolve client issues and to facilitate analysis of customer data.
• Interface with Account and Support Managers, Development, Quality Assurance and Operations to resolve customer issues.
• Participate in customer status calls and meetings to address technical questions.
• Design and carry out performance tests on customer queries and analyze the results.
• Participate in new feature design sessions to document business requirements, technical specifications, and test scenarios.
• Provide research and data validation for general technical questions.
• Participate in pre- and post- sales technical support.

2. Customer Problem Report Triage
• Carefully consider bug reports and technical questions from customers, isolate into a reproducible format, and assign to appropriate resources. In structured situations, resolve and test confirmed defects.

3. General
• Acquire and maintain technical knowledge of ITA products and provide technically accurate solutions to customers. Document these resolutions for future general use.
• Timely and professional customer interaction (both verbal and written).

Qualifications:

• Successful track record in technical (engineering or computer science) consulting experience.
• Ability to understand and explain complex technical and domain specific issues.
• Experience with multiple of Unix, C++, J2EE Java, XML, .NET C#, Perl, Ruby, Python, Emacs, SQL, Lisp, Visual Basic.

Special Knowledge/Skills Required:

• Meticulous quality focus and attention to detail.
• Strong problem-solving, analytical skills and solution oriented personality.
• Exceptional customer management and communication skills as required to understand customer needs and ensure clarity on status of difficult technical problems.
• Confidence to participate and contribute within a fast-paced, technically aggressive, highly skilled and collegial development team.
• Willingness to travel to client sites.
• Appropriately interacts with all levels of customer team.
• Excellent written, verbal, and interpersonal skills.
• Knowledge of the travel industry a plus.
• 5 or more years of relevant technical (engineering or computer science) consulting experience.

How to Apply
If you are interested in this position, please send your resume to us via this link. An ITA Software recruiter will review your qualifications and contact you if there is a fit with our needs.

Don't see the perfect job for you?  Sign up for our RSS feed.